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1 Dec 2014

Full-Time Support Engineer

Elena Denza – Posted by North Sydney, New South Wales, Australia

Job Description

A leading company in digital display technology and customer engagement solutions is seeking a Senior Support Engineer with 3/4 years of experience to join a dedicated support team. If you are passionate about excellent customer service and you have enough strategic vision not only to quickly solve complex issues, but also proactively develop solutions to prevent issues from occurring in the first place, then this could be the role for you.

Why work with this company?

They have an exceptional reputation in their space. They value their people, they continue to be innovative and they are excited by their strategy for growth. They are a significant player in Australia’s Information Technology and Services industry and you’ll want to have them in your resume not only for their reputation, but for your career growth and advancement.

If you’ve ever searched for a mobile phone at Telstra, picked up a product at an Apple store, checked out the latest interest rates at a Westpac display, then you’re one of the millions to be engaged by their solutions every day.

Honesty, Excellence, Accountability, Partnership, Passion, Leadership. These are the six values that are reflected in the personality of each individual of the organization. They behave in line with these agreed values to create and deliver connected experiences, enabling clients to better connect with their customers and staff using digital media networks.

Who are you?

You are reliable and punctual. You are analytical and able to understand the bigger picture to eliminate the cause of the problems and assist with new project deployment. You have exceptional customer service skills that your clients talk about when they are speaking with others. You will be responsible for:

• Answering Support Phone Calls

• Responding to Emails to the Help Desk

• Logging of Support Cases

• PC troubleshooting

• Network troubleshooting

• Follow up of Support Cases

• Preparing customer reports that are meaningful and easy to understand

Skills and requirements:

• At least 3 years of experience working in the same or related industry

• Ability to achieve strong customer satisfaction survey results

• Remote monitoring of client PC and display equipment using RMM tools (LabTech, LMI, RDP etc.)

• Logging of Support Cases

• Wireless (3G and WiFi) router maintenance / configuration

• Install / configure software

• Stage / Test new equipment prior to deployment

• Disk imaging

• Windows XP onwards

• Good knowledge of CMS (display and interactive)

• Excellent phone manner

• Excellent communication skills (Spoken & Written)

• References

Parental Leave 6-month contract with the potential for extending.






How to Apply

If this sounds like you, send a Cover Letter and your resume to

Job Categories: Engineering. Job Types: Full-Time. Job Tags: cms, help-desk, IT support, RMM, and troubleshooting. Salaries: 40,000 - 60,000.

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