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19 Apr 2016

Full-Time Customer Success Manager

Booodl – Posted by peterchapman Redfern, New South Wales, Australia

Job Description

About Us
Booodl is the best way to find the right store.

Physical retail is not only more convenient for shoppers, retailers and brands, it’s better for the world. Every day millions of people walk past stores selling products they want, and they don’t even know it.

Why? There is no global directory of stores listing all the stocked brands and products, which makes it hard to find stores that sell the products you actually want.

We’re using our deep understanding of technology to help consumers save time by making it simple to find the right store when searching for a ‘product’ in a ‘location’. This, in turn, helps retailers and brands get discovered and boost sales.

Our greater mission is to help the global physical retail ecosystem flourish and complete against online commerce by making sure stores are optimised for location centric search and discovery.

Booodl is venture funded by Westfield Group, Square Peg Capital and a number of Australia’s most prominent technology investors.

The Role

As our first Customer Success Manager, you will be responsible for helping to shape the end-to-end process for global retailers and brands. This includes establishing and managing a team of equally focused support personnel.

It is your role to drive and own how retailers and brands are on-boarded, managed and retained at Booodl. You’ll prioritize regular communication with new and existing clients and make their lifetime journey as a Booodl customer delightful.

The Customer Success Manager will play a pivotal role as a member of the Business Operations Team and assist in setting strategy for retailer and brand growth, while supporting the greater business objectives.

Qualifications & Requirements

• A passion for Booodl, physical retail and changing the world (of course!)
• 4+ years of experience in a customer success, account management role or client facing role.
• A BA/BS degree
• Proven ability to multi-task, manage multiple projects, ability to work autonomously without instruction.
• Very strong communication, leadership and written skills.
• Strong understanding and proficiency in software and productivity tools – Google Docs, Mailchimp, Excel and Slack. Intercom and Customer.io a bonus
• A “doer” personality: take action and roll up your sleeves to get the job done.
• Experience or desire to work within a fast-paced growing technology company

Benefits & Perks

Competitive market salary with the opportunity for stock options

Impact and influence the outcome of our business and product.

Gain experience working with global brands and retailers

Join a driven, fun, intelligent and motivated team working with global ambitions.

Table tennis table in the office and bean bags for when you need to relax

How to Apply

How to Apply *TAKE SPECIFIC NOTE* All applicants must send an email to Head of Retail Strategy and Operations, Peter Chapman via peter@booodl.com. The email should have a Subject line : Customer Success Manager - [your name] Attach your CV, LinkedIn profile url and short summary detailing suitability for the role.

Job Categories: Sales and Business Development. Job Types: Full-Time. Job Tags: account management, client relations, customer success, growth, and growth marketing. Salaries: 80,000 - 100,000.

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