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26 Sep 2016

Full-Time Customer Success Manager

Law of the Jungle – Posted by lotjcareers Sydney, New South Wales, Australia

Job Description

Law of the Jungle has pioneered the use of the cloud to deliver business value to corporate enterprises by putting legal know-how in the hands of non-lawyers. Our business has a 15-year history of success at the intersection of law and business.

We are looking for a motivated Customer Success Manager who will lead our efforts to deliver an amazing experience for our clients.

This is an outstanding opportunity for anyone looking to work at the cutting edge of legal technology and make a difference to the future of how businesses interact with the law.

You will:

  • manage a portfolio of corporate customer accounts at the senior executive level
  • provide strategic guidance to our customers to assist them to achieve successful outcomes
  • lead our customer onboarding and implementation projects
  • work with our product team to improve user experience on our products
  • take responsibility for customer issue resolution

We expect the success candidate will have:

  • demonstrated professional experience in consulting or client service with corporate clients
  • an ability to win confidence and credibility at a senior level
  • prior experience with the B2B technology sector and with SaaS products
  • a willingness to learn and a desire to take ownership of the role
  • exceptional verbal and written communication skills

A law degree or a legal background would be highly advantageous.

How to Apply

If this sounds like you, please send your resume and a cover letter to: Email: | Phone: +61 2 9209 4500 Law of the Jungle Pty Limited | National Innovation Centre | Australian Technology Park | Eveleigh NSW 2015

Job Categories: Sales and Business Development. Job Types: Full-Time. Job Tags: Client Service and customer success.

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