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18 Sep 2017

Full-Time Client Service Representative

Client Service Representative – Posted by lotjcareers Sydney, New South Wales, Australia

Job Description

  • Join an expert team building smart and seamless RegTech solutions for non-lawyers
  • Be part of a goal-driven venture that also makes time for fun and food together
  • Build long-term relationships with clients and develop high-level client service skills

About us

Law of the Jungle is a RegTech pioneer and leader. We are solving one of the world’s toughest business problems – the tangle of laws that spell danger, doubt and delay for busy teams.

Our mission is to put law to work for the business by enabling non-lawyers.

And we are doing it from right here in Sydney. We are looking for talented people with the creative ambition to change the way users relate to the law.

About the role

In this full time role, you will be the face of Law of the Jungle for our corporate enterprise clients. You will be responsible for working with our clients to ensure they get an amazing experience of our products.

In addition, the role will involve:

  • coordinating delivery of client implementation projects on time and on budget including creation of project plans, direct client communication and management of internal resources
  • managing client support requests from first response through to resolution
  • executing a client service plan for regular catchups and calls with clients
  • forming strong relationships with our clients, enabling you to pick up on changes within a client’s business and identify potential issues and/or upsell opportunities
  • keeping the CRM up to date with information about our clients and staff

About you

We expect the successful candidates will have:

  • 2+ years’ experience delivering client service to corporate clients
  • strong people skills with the ability to win confidence and establish relationships at a senior level
  • possess excellent communication skills and a strong attention to detail
  • an interest in project management and strong organisational skills
  • a tertiary qualification or degree

Experience with marketing, law or compliance would be a plus.

How to Apply

Interested? If this sounds like you then we want to hear from you. Please send your resume and a cover letter to: Email: careers@lotj.com | Phone: +61 2 9209 4500 |Law of the Jungle Pty Limited | National Innovation Centre | Australian Technology Park |Eveleigh NSW 2015

Job Categories: Admin and general. Job Types: Full-Time. Job Tags: Client Service and Customer Service.

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